Refund policy

We want you to love your Kissbea products. If you are not completely happy with your purchase, we are here to help.

30-Day Satisfaction Guarantee

You may request a return or refund within 30 days of delivery for any reason. For hygiene and safety reasons, we may not require you to send the product back — please contact us first and we will let you know.

How to Request a Refund

Email us at info@kissbea.com with your order number and the reason for your request. We respond within 2 business days.

Refund Processing

Approved refunds are issued to your original payment method within 5–10 business days. Original shipping fees are non-refundable unless the return is due to our error (wrong or damaged item).

Damaged or Wrong Items

If your order arrives damaged or incorrect, contact us within 7 days of delivery with a photo, and we will send a replacement or issue a full refund at no cost to you.

Exceptions

Items marked as final sale cannot be refunded. Products purchased through other retailers (including Amazon) must be returned through the original place of purchase.