FAQ

When will my order ship?

Orders are processed within 1 business day (Monday–Friday, excluding U.S. holidays). You will receive a confirmation email with tracking information once your order ships.

How much does shipping cost?

Shipping is free on U.S. orders over $20. For orders under $20, shipping is calculated at checkout. Economy delivery takes 3–5 business days after processing.

Do you ship internationally?

We currently ship within the United States only.

Can I change my shipping address after I order?

We cannot change the shipping address once an order has shipped. If you need to update it, please contact us as soon as possible.

What is your return policy?

We offer a 30-Day Satisfaction Guarantee. You may request a return or refund within 30 days of delivery for any reason. For hygiene and safety reasons, we may not require you to send the product back — please contact us first and we will let you know.

How do I request a refund?

Email us at info@kissbea.com with your order number. We typically reply within 1–2 business days, Monday through Friday.

How do I contact you?

Email info@kissbea.com. We are here to help with any questions about your order or our products.

How should I use Kissbea products?

All Kissbea products are cosmetic products intended for external use only. Please read the label and ingredient list before use.